1. Information we collect
We may receive information you choose to provide by email or another agreed contact method, including your name, business details, contact information, enquiry and relevant review or website information.
Technical information such as device, browser, approximate location, access time and pages viewed may be processed by our hosting, security or analytics providers where those services are enabled.
2. How we use information
We use information to respond to enquiries, assess potential work, provide agreed services, maintain records, secure our website and improve our services.
We do not use information submitted for a specific enquiry for unrelated purposes without an appropriate legal basis.
3. Legal bases
Depending on the circumstances, processing may be necessary to take steps at your request before entering a contract, perform a contract, comply with legal obligations, pursue legitimate business interests or act with your consent.
4. Sharing and service providers
We may use trusted providers for website hosting, contact-form delivery, email, security, professional advice and business administration. They should only process information as needed to provide their services.
We may also disclose information where required by law or necessary to establish, exercise or defend legal rights.
5. Retention and security
We retain information only for as long as reasonably needed for the purpose collected, contractual and legal obligations, dispute resolution and legitimate record keeping.
Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Please do not send highly sensitive information by ordinary email without agreeing a suitable method first.
6. Your rights
Under applicable UK data protection law, you may have rights to access, correct, erase or restrict information, object to certain processing, request portability and withdraw consent where consent is relied upon.
To ask a privacy question or exercise a right, email hello@firstrank.co.uk. You may also have the right to complain to the UK Information Commissioner’s Office.
7. Changes
We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page.