Category

Online reputation

Online Reputation Management

10 Online Reputation Management Tips For Your Business 

By | Digital Marketing, Google, Online reputation, Social Media

Online reputation is one of the most important pillars of any business. A good reputation helps a business in retaining existing customers and as well as gaining new customers. On the other hand, a poor reputation and make you lose the market to your competitors. Hence, it is really important for a business to maintain a solid online reputation. Therefore, in this blog post, we are going to present the top online reputation management tips to establish a strong reputation.

Tip 1: Know your audience

Let us start with something very important and basic. To maintain an online reputation you have to do several things such as:

  • Fulfilling the expectations
  • Engaging the audience
  • Creating suitable content.

To do the above-mentioned things it is really important to understand the audience. Stepping into online reputation management without knowing your audience can harm your reputation. Therefore, know your audience very well. Make sure that you have a good understanding about their likes, dislikes, behavior, expectations, interests and many other things. This is vital because both your online reputation and business revolve around these things. You cannot run a business without a clear picture of your audience.

Tip 2: Avoid online argument

This is one of the major mistakes that most of the businessmen do. You might be right and have every reason to argue, but arguments show the unprofessional side of a business or a brand. The best way to handle such situations is by giving a standard reply and taking the matter offline. Keep calm and deal with the customer problems professionally. Solving an issue successfully will not only turn an unhappy customer happy but also attracts new customers.

Tip 3: Be a good listener

Today, there are various online reputation tools available to know what people are talking about your brand. Read what others are talking about you and how is your reputation is getting shaped. Popular tools such as Mention tool and Google Alerts can serve this purpose. Listening to what is being said about your brand is beneficial in multiple ways.

  • Helps you in understanding of current brand image
  • Improves the problem-solving ability
  • Introduces new customers
  • Connects with the probable customers

Tip 4: Apologize

Saying we are sorry or apologizing, even when the mistake is not on your side is a smart thing to do. It absorbs the anger of an unhappy customer and resolves the issue most of the time. Furthermore, it shows that you value your customer and establish you as a professional in the minds of other customers. The worst thing to do here is to be defensive. This will not solve the issue, but instead it makes it bigger. Your focus should be on resolving the issue. Therefore, it’s not a good idea to explain or defend yourself. Apologize, take the issue offline and resolve it. That’s the best thing to do.

Tip 5: Keep an eye on your employees

When it comes to fake reviews, angry employees are the common source. Although there is nothing much you can do, taking some precautionary measures can minimize the risk. Make sure that you check out their social media profiles before hiring them. Use online reputation management tools such as Mention tool for knowing and understanding the corporate image of your employees. This will help you to identify the problem early. As the result, you can resolve an issue before it turns big.

Tip 6: Be almost everywhere

Today, we have various online platforms to reach people across the globe. Your brand should have an online presence at these platforms. Well, at least on Facebook, Twitter and Google+. If you have a B2B business, then Linkedin can be more helpful. If your business has more visual content, then prefer Pinterest, Flickr and Instagram. If you can create videos, Youtube and Vimeo are the best. The point here is to be there where your customer is. Customers are more likely to share their experiences on social media. Having an online presence can give a better option to deal with negative reviews.

Tip 7: Get rid of negative reviews

To be honest, getting rid of negative reviews is quite difficult. However, it is possible is some cases where the review violates the policy. Therefore, check, whether a review is violating any guidelines. In case of any violation, contact concern officials and appeal to remove them. Another good method of removing negative removes is to contact the person and make a request politely. Customers usually tend to change the bad reviews into good owns when approached respectfully.

Tip 8: Blog

You might already know that blogging plays an important role in digital marketing by enhancing search engine optimization. In addition to that, blogging can improve your online reputation. Yes, you read it right. It can give you a solid “home court” ground where you can respond to any serious assertions made about your brand if required. It gives you an opportunity to tell your side of the story. Be honest and transparent. Over explaining or over defending yourself can do more harm than good.

Tip 9: Dilute negative reviews

If you can’t remove negative Google reviews, then dilute them. Encourage your satisfied customer to leave a review. A happy customer is more likely to give a positive review. Gaining better reviews will minimize the impact of negative reviews. In addition to that couple of negative reviews makes your brand look more genuine and credible. Having only positive reviews can make the customers question the credibility of the reviews. Therefore, fake positive reviews are definitely a bad idea.

Tip 10: Be transparent

Well a good reputation cannot be earned without being transparent. Therefore, be transparent with your employees, customers and probable customers. One of the common things that are responsible for negative Google reviews is a mismatch between the expectation created, and the result delivered. Hence, be honest about your products, services, company, staff, etc., and avoid overhype. So as you set out on the journey of building a good online reputation, keep these ten things in mind.

Online Reviews

How Do Online Reviews Impact Business

By | Online reputation

Your digital marketing efforts make your audience aware of your products and feed all the necessary information. A person before becoming a customer come across these questions:

  • Is the product worth the money?
  • Do I get the quality which I have been promised?
  • Will it fulfill my needs?
  • Will I repent after the purchase?
  • Should I purchase? Etc.

Of course, you being a seller will proclaim that your products are worth the money and have quality. Will a new customer take your word? That’s where reviews come into the picture. Let’s know how online reviews can impact your business.

Trust

Reviews from the recent customers or consumers are considered as trustworthy. Positive reviews always elevate trust in your product, and negative reviews might harm your business reputation. Trust is a foundation which needs to be built for all businesses; good reviews exactly do that. Nobody will spend money on anything that they don’t trust.

Buying Decision

 We live in a digital age. Before downloading a free app from the Play Store, we look at the star rating. It is very obvious that a potential customer will do a research before spending money on your product or service. Reading online reviews is one of the most popular and common methods to do a research on a particular brand. Every probable customer wants to know what your recent customers have to say. That’s how a review can make a great impact on buying decision.

Conversion rate

A conversion rate is equal to the number of people who bought your product divided by the total number of visitors. Conversion rate is highly dependent on trust established and buying decision of customers. Building trust and influencing a customer’s buying decision in a positive way help you achieve a higher conversion rate. A higher conversion rate indicates that your products & services are liked by customers especially new customers.

Search Engine Ranking

 Conversion rate is one of the key factors which search engines use to rank websites. In simple words, higher conversion rates help you attain higher search engine rankings. In digital marketing, getting a higher search engine ranking is very vital because it provides greater visibility, traffic and credibility.

Positive reviews have an added advantage. Reviews can be a source of quality backlinks. If your website is featured in many review websites, then it can attract quality backlinks. Quality backlinks further adds traffic to your websites and help to build new relationships.

Conclusion:

Reviews are important as well as powerful. Positive reviews will bring more business with other benefits, and negative reviews will harm your business. Good thing is that bad reviews can be changed by smart and honest responding. It is a good practice to communicate with customers and respond to reviews. It makes your site engaging and increases the quality of service you provide.

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